Case Study: Tuna Blue uses innovative facilitation tools to engage stakeholders
Tuna Blue Facilitation supports groups to make their best decisions together by providing tailored facilitation processes paired with innovative digital technology.
Group Map Case Study – Tuna Blue Facilitation
Who is Tuna Blue?
Tuna Blue Facilitation supports groups to make their best decisions together by providing tailored facilitation processes paired with innovative digital technology. It’s an approach they call Long Haul Facilitation and it’s been refined in 1,300+ workshops with Government, community and corporate groups in a diverse range of sectors. Always ready for the long haul, Will and Bevan at Tuna Blue have worked across Australia and the Asia Pacific to help groups get the buy-in and engagement they deserve.
1. What was the event, meeting or objective you were using GroupMap to resolve?
Stakeholder review of the Model of Care for Palliative Care in Western Australia.
2. What was the details of the event in terms of size, name and location ? Is there a link we can refer to?
Over 100 passionate stakeholders (primary and specialist care, allied health, consumers etc.) at a one-day forum in Perth, WA plus a further 13 regional and remote representatives via Webinar later in the month.
3. What was the main challenge you wanted to resolve?
How to gain really focused and pragmatic input on changes to the Models of Care from a diverse range of expert stakeholders in a way that allowed everyone to have a voice but reached some pretty clear consensus before 4pm.
4. In what way/s did you use GroupMap?
We created a number of maps for the different workshop sessions throughout the day:
- A ‘Burning Issues’ session straight up front, within 3 mins of the forum beginning.
- A service delivery ‘Gaps and Solutions’ session with the solutions specifically linked to particular gaps through use of the comment function.
- A ‘world café’ style session focused on the 5 priority areas for review within the Models of Care, and
- A shared 10 year Vision session.
5. What was the response from the audience?
We worked in collaborative mode and the participants loved the ability to discuss and enter their views in small groups plus build on other groups’ input. Most of all though, they were astonished that a level of consensus could be reached with 100 people present and that they could leave at 4pm with a good idea of the overall strategic direction and a clear head. The sponsor closed the forum by saying ‘after running things this way, I don’t think we can ever go back to butchers paper and textas, this absolutely changes how engage’.
6. What outcomes/output did you achieve from using GroupMap?
With the wealth of input from the GroupMap sessions and plenaries, we developed a detailed Outcomes Report for the client to guide their review of the Models of Care with the smaller Steering Group. At a deeper level, the stakeholder group was engaged and felt a greater sense of ownership over the changes to the Models of Care that will affect their daily work and their patients.
7. Is there anything else you want to say to people considering using GroupMap for themselves?
We always stress to participants that GroupMap is the technology but the discussion between people is the really catalytic part, where change will occur. So make sure you’ve designed some robust facilitation processes to coincide with GroupMap and you’ll be sweet!
“GroupMap has fundamentally changed the way we do business. As a facilitation consultancy that spent the last 20 years on butchers paper, GroupMap has met a real need for ourselves and our clients. Plus it’s made us review and refresh the way we facilitate workshops.”
Will Bessen, Tuna Blue Facilitation