When it comes to online collaboration, having a tool that caters to the needs of both participants and facilitators can be a challenge. Add in higher level requirements such as security, privacy and reliability, finding the right tool can be even harder. ComTeam needed to run virtual strategy workshops and to facilitate online meetings with their team. So they started a search to find a tool that was structured, easy to use and secure. They found GroupMap.
It was a recommendation from a colleague that convinced the ComTeam Group’s Philipp Zeikat to try GroupMap.
As a user of the online collaboration tool, Philipp’s colleague had firsthand experience of the benefits GroupMap offered. They had seen how little time was needed during a workshop for participants to familiarize themselves with the tool. They had also accessed and used the existing template library, and noted GroupMap’s templates offered a near-perfect match with the topics they were facilitating for clients.
With that in mind, Philipp signed up for a free trial to explore what more the tool had to offer. The rest, as they say, is history.
Neither Philipp nor ComTeam are strangers to the facilitation space. Far from it! ComTeam Group is a consulting and training company with subsidiaries in Germany, Austria, Switzerland and Great Britain. They offer an impressive range of tailor made services designed to deliver effective change at both the corporate and personal levels. With its origins in facilitation and personal development, ComTeam are experts in leadership, change management, and cultural development. Their coaching and facilitation services include communication, decision-making processes, change projects, conflict resolution, leadership development and personal growth. They cater to a wide range of clients from public organizations through to leading medium-sized and large commercial enterprises.
Prior to their adoption of GroupMap, ComTeam had identified opportunities for change with regard to their virtual sessions.
“For notetaking and brainstorming during online-workshops we were using shared documents, mostly based on the Office-365 suite,” offered Philipp. “So we wanted a tool that would ensure a transparent and up-to-date distribution of information during, and after the workshops. We also wanted to avoid the linear and versioned distribution of documents that can happen with email.”
Another requirement was an easy and cohesive way of creating separate workspaces for recurring events.
“The most important factor,” noted Philipp. “was the tool’s usability for both creators and clients. We didn’t want to have to spend a lot of time training participants on the ins and outs of the tool. We also wanted our creators to have a well-structured pool of resources they could use along with access control.”
GroupMap delivered on all of these requirements. Starting with virtual sessions and growing to include hybrid contexts, it’s the online brainstorming and collaboration tool ComTeam uses regularly to support client consultations and training, as well as internal strategy and brainstorming sessions.
A highly intuitive tool
Compared to other online collaborative tools, Philipp notes that GroupMap offers a highly intuitive user interface. This is great news for facilitators who, with only seconds of explaining, are able to induct their clients as to how to use the tool. This means the focus of the session remains on the topic at hand.
Indeed, ComTeam’s facilitators adapted quickly to GroupMap. Used predominantly to support clients’ brainstorming sessions, when it came to using other features (such as grouping and voting) learning how to do so was quick and easy.
Delivering workshop value
ComTeam’s online client workshops address a variety of issues. What they have in common is they all require a tool that supports the creation of solutions to complex problems.
ComTeam curates a workspace of templates designed to foster high-level conversations around strategy. Using those templates, facilitators guide clients through brainstorming and small group collaborative sessions to explore constructive approaches to individual cases.
GroupMap is also used to support the delivery of ComTeam’s internal strategy meetings. DIfferent features such as color coding and voting features are used to support the different aims of the meeting.
Delivering client value
Both ComTeam and their clients have benefited from GroupMap’s reporting feature.
“This is especially useful,” said Philipp. “It gives our clients a record of exactly what they agreed on; what they said they would do, without us needing to compile an extra document. The proceedings of the workshop are generated by the workshop!”
Written with the kind collaboration of Philipp Zeikat, Project Manager ComTeam.